I am so impressed with the service here at BeautyBox! They were quick and courteous to let me know that one of the products I had ordered was out of stock, gave several options, and refunded the money quickly when I chose that option. Every time I have ordered from this website, my orders have come as soon as possible, with excellent packaging and additional sample products (which I don't expect, but am always grateful to receive). I appreciate the discounted prices, too, which does not detract from the legitimacy of the products (they are legitimate!). Thank you so much for the awesome service! I look forward to being a lifelong patron haha :)