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How to join

Ready to unlock the benefits of membership? It's easy! Just follow these simple steps:


Sign Up: Click on the [Sign Up] link and complete the form to create your account.

Immediate Rewards: Once your account is created, you'll gain instant access to a 7% NEW MEMBERSHIP COUPON and $3 Reward Points.

Exclusive Promotions:
As a member, you'll be in the loop for exclusive promotions, including new product releases and annual special discounts.

Convenience: Say goodbye to the hassle of filling out your billing and shipping information every time you order. Safely store your details on our site for a smoother checkout experience.


Don't miss out on these membership benefits; join us today!

How to order

Order is processed as below: 

Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:

- PayPal
- Eximbay
- Bank Transfer

Using Reward Point :

- Reward points can be used when orders are over 30 USD
(The total price of items after discount and not including shipping cost)

- Reward point is accepted within 10% of the total purchase.

- Coupon and reward points cannot be used together.

Shipping

  • Shippping Method : Selected by customer
  • Shipping Area : International
  • Shipping Rate : Selected by customer
  • Delivery Time : 3 - 40 days


  • Shipping FAQ


    How Long is the Pre-Delivery Preparation Period?

    Depending on the suppliers' stock availability, the collection of items may take 1 to 7 days.
    Please note that some products such as pre-order / customized items may take additional time for delivery and processing.

    During this period, your order status will be 'Collecting Items.' Even if one item is not ready when you've ordered multiple items, they will all show as 'Collecting Items' until everything is prepared.
    Once all items are ready, the status will be updated to 'Preparing for Shipment' together.
    If there are any changes, such as out of stock or  renewed, we will notify you at the email address you provided. So, please check your email for updates without any alterations


    Curious About Delivery to Your Country?

    Click on "Shipping Information" in the Order Form > Under "Country," select "Select a Country." > Scroll down to find your location.
    If you cannot find the country on the list, please let us know to find a proper shipping service for you.


    What are the Shipping Costs?

    We collaborate with multiple shipping carriers based on the delivery location. 
    Shipping costs are determined when you select the delivery country during the ordering process, and they vary based on the chosen shipping method, the weight of the items .
    Different carriers have varying delivery times and costs, and your order will be shipped using the carrier you select.
    We provide tracking numbers for all parcels regardless any shipping method.


    Free Shipping?
    For countries below, orders beauty products over $200 USD qualify for free shipping (excluding a separate $1.90 USD handling fee). 

    • Canada
    • Hongkong
    • Japan
    • Malaysia
    • Singapore
    • Thailand
    • United Kingdom
    • USA

    We are continually expanding our list of countries eligible for free shipping.


    About Customs and Duties
    For international shipments, the recipient is responsible for any potential import duties and taxes imposed by the destination country. Please keep in mind that these charges are determined by the destination country and not by us. In cases of returns or refunds, any relevant expenses, including round-trip shipping and customs fees, will be deducted from the refund amount

     *To avoid Customs problems. we offer a "Gift from a friend" service when requested. Please leave a message in the 'Other inquiries' box in the order page.

Returns & Exchanges

1. Cancellation

1) An item is eligible for cancellation if:
-your order is still under “Pending” or “Collecting items” status, you can send the cancellation request via beautyboxkorea@gmail.com.

 The cancellation and refund will be made immediately for the item(s) is/are still before packing.

2) Cancellation or refund due to a change of mind is not possible for orders from the status of “Queued for Shipment”.
For the cancellation of orders which have already been departed from us, only the amount excluding the shipping and return fees will be refunded. 
Please order carefully considering the characteristics of international transportation.

3) The order status of the website may be updated later than the actual status.
Even if the system shows that it is "Collecting items" or “Queued for Shipment”, it may have actually already been transferred to the delivery company.
Acceptance of the cancellation request is determined based on the actual order status.


4) Please make sure that all communication regarding cancellation will be made through email. 


2. Return

1) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.

2) Please take into consideration that refunds are only issued once the returned products clear our inspection.

3) Please be advised that returns are accepted ONLY IF you have followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

4) Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging.

5) Shipping fee for any return caused by our fault will be paid by us. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the tracking number is verified.


*** Return Instructions ***

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) We will be in contact to assist you by email.

(3) Items returned must be in their original condition.




3. Compensation for missing items(s)

1) If there is a missing item from your order:

- Contact our customer service center by email, phone or by forum within 3 days of delivery.
- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

2) Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Refunds

When a refund is necessary due to returns or cancellations, it will be processed promptly, and a refund summary will be sent to your email. You can choose to receive the refund through the payment method used during the order or as store credit.
(Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.)

Other

Pending period for reward store credit(Reward Point)

Your reward point which you earn from purchase will be pending for 24 hours from the confirmation of your receipt. To validate your reward points, you must confirm the completion of delivery in your account or leave a review with your order number which will be regarded as confirmation of the order completion.


Cancellation of store credit:

Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.



*VIP Membership

1. VIP Eligibility Rule:  Purchase over $5,000/3 months 

2. VIP Benefits 2016
Big1. VIP members will get 7% reward points on every purchase unlimitedly.
Big2. $10 Discount Coupon will be provided every 3 months. (*when orders minimum amount over $60)
Big3. Bigger selection ‘Free Samples’ will be included to every order.






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