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Order inquiry

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Title order 20180123-0000295 / anybody can responde me?
Posted by J**** (ip:)
  • Date 2018-03-12 17:13:19
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After almost two months I still didn't receive my order. I wrote to you five times via email but nobody is really answers me. The first time you replied back with this message, but after that I have no longer received any news:


Hello Jessica,

Thank you for contacting us.
It could take up to 2 months but we will claim to investigate your parcel to the Korea post office just in case.
As soon as we hear anything from them, we will contact you asap.
Thank you and wish you a nice day!
Kind Regards,
Beauty Box Korea CS Jay


The last week too you replied me back but no news about my order when I had clearly expressed my concern, again:

Hi beautyboxkorea, I've written to you before because of my order. As I've already told you it hasn't arrived in Italy yet. So, did you have any news about my order? And, the tracking number of my last order doesn't work. ( order no. 20180217-0000221)
Thanks.


Hello Jessica,

Thank you for waiting and we are so sorry for the wrong tracking number.
The correct tracking number for the order #20180217-0000221 is RA196783415KR and you can check the status of it in the link below.
If you need any further assistance, please feel free to contact us again.
We are so sorry for this  trouble and truly appreciate your patience.
Thank you and wish you a nice day!
Kind Regards,
Beauty Box Korea CS Jay

So I decide to write here but NOBODY IS STILL ANSWERING ME. I'm really patient because I understand that you have a lot to do, but when it's my turn I would like to be heard.
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